Dispute Resolution Center of Kitsap County
We Are Only Open By Phone  

Our services include mediations, facilitations, trainings, restorative practices, Behavior Health Ombuds, and Mandatory Co-Parenting Seminar all offered through an interactive online platform. Call the DRC for more information. 360-698-0968

Custom Training

Our training staff can custom design conflict management and negotiation skills training to meet the unique needs of your work, school, community, or church group.

Common topics we offer include:

  • Introduction to Conflict & Conflict Resolution
    What is the anatomy of conflict? How do we move toward resolution? What gets in our way? Elements include Expectation & Perception, the Awareness Wheel, and a “Road Map” for Conflict Resolution. Brainstorm tools for more effective Conflict engagement.

  • Working with Anger
    A holistic approach to understanding anger, and how to navigate it.

  • De-escalation & Effective Responses to High Conflict Behavior
    Using Bill Eddy’s work on High Conflict behavior, we present and practice a powerful, easy-to-remember tool for responding to high conflict communication. No prior experience necessary! (BIFF: Quick Responses to High Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns. Cork: BookBaby, 2011)

  • Active Listening Skills
    The most powerful and foundational communication tool we know of, presented with in-depth, hands-on exercises.

  • Conflict Style Assessment, and What to Do About It
    What is your conflict style? Why does it matter? Learn to make the best use of your conflict styles while navigating the styles of others. Using the Thomas-Killman diagnostic tool, in the form of an interactive exercise.

  • How to Escape the Daily “Drama Triangle” (Victim, Rescuer, and Persecutor)
    Using David Emerald’s work on The Empowerment Dynamic we explore how roles in conflict either lock us into a never-ending cycle or allow us to transcend the drama around us. (The Power of TED: The Empowerment Dynamic. Bainbridge Island, WA: Polaris Publishing, 2016)

  • How to Ask for What You Want, for Everyday Needs
    How do we ask for what we want in a way that will more likely be heard, and get us what we really need? This skill applies to everyday conversations both in the workplace and at home. Based on the work of Marshall Rosenberg and the field of Non-Violent Communication. (Rosenberg, Marshall B., and Arun Gandhi. Non-violent communication a language of life. Encinitas, CA: PuddleDancer Press, 2015)

Call 360.698.0968. Or, you can send us an email for more information.

Contact Us  |  © 2007-2022  Dispute Resolution Center of Kitsap County  |  9004 Washington Ave. NW, Silverdale WA 98383
Phone |  360.698.0968 or 206.842.3215 
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